How do I log out of the Mercator Ikuü app?

Tap the menu icon, select ‘settings’ then scroll and select ‘log out’.

Does Mercator Ikuü offer cloud storage?

No, currently Mercator Ikuü doesn’t offer cloud storage. All Mercator Ikuü cameras include an SD card slot so that you can insert an SD card for recording video footage. An advantage to SD card storage is that you aren’t using data to upload footage to the cloud and your camera will continue to record even if the internet connection is down.

Can Mercator Ikuü function without internet access?

If your Wi-Fi network is still working but you don’t have incoming internet, you will have limited local control of both Wi-Fi and Zigbee products (provided they have already been paired to the Mercator Ikuü app). You will be able to turn the products on and off, but won’t be able to adjust automations or timers. You also won’t be able to view camera footage until the internet connection is restored.

Can I use a smart switch to control a smart globe?

We don’t recommend this. When the smart switch is off, the smart globe won’t have power, which means it can’t be controlled by the app. This means that you would need to turn the switch on before being able to control your light via the Mercator Ikuü app.

Should I use Google Assistant or Amazon Alexa for voice control?

Both Google Assistant and Amazon Alexa include a range of functions to increase the utility of Mercator Ikuü. Mercator Ikuü is fully compatible with Google Assistant and Amazon Alexa, and we provide support for using either system with Mercator Ikuü.

How do I use voice control with Amazon Alexa?

Make sure you’ve downloaded the Alexa app, then click here to link your Mercator Ikuü account.

These guides will show you how to make the most of Amazon Alexa voice control:

How do I use voice control with Google Assistant?

Make sure you’ve downloaded the Google Home app, then click here to link your Mercator Ikuü account.

These guides will show you how to make the most of Google Assistant voice control:

How do I store footage from my Mercator Ikuü cameras?

All Mercator Ikuü cameras (including video doorbells) have an SD card slot that you can use to store footage. Click here to learn how to do this.

Are there any subscription costs/fees involved?

No. The Mercator Ikuü app is a free download and there are no subscription costs.

Can someone hack into my video feed?

Mercator Ikuü camera products use an encrypted channel between your camera and phone or tablet to protect your video feed from unauthorised access. It is important that you don’t share your Mercator Ikuü password with anyone who shouldn’t have access to your footage. We recommend using a unique password for Mercator Ikuü, one you haven’t used for another type of online login.

What’s the difference between using an automation for a set time, and a timer?

Mercator Ikuü automations can control the time period for which multiple Mercator Ikuü products will operate (up to 200 per automation), whereas timers must be set per product. Automations are ideal if you want more than one product turning on or off.

How does power monitoring work?

Products with power monitoring have a smart module inside the product which can detect and track power usage. Click here for more information.

I’ve lost my phone/tablet. What do I do?

All of your Mercator Ikuü product details are securely stored in the Mercator Ikuü cloud, which means that you won’t need to set up Mercator Ikuü again. Simply download the Mercator Ikuü app onto another phone or tablet and login using your Mercator Ikuü username and password, and all your products will still be there.

If you’ve forgotten your password you can reset it by tapping Log In > Forgot Password.

If your phone has been stolen, we encourage you to reset your Mercator Ikuü password. This will log that stolen phone out of your account.

Do I need a hub/bridge/gateway with Mercator Ikuü?

Mercator Ikuü features a range of products, some of which need a hub. The Mercator Ikuü Wi-Fi range doesn’t need a hub, products can simply pair directly to your Wi-Fi router. The Mercator Ikuü Zigbee range does require a hub, but you also get the additional benefits of Zigbee. It doesn’t matter if a product is Zigbee or Wi-Fi, all Mercator Ikuü products work together and appear in the app together.

How can I control my existing split-system air conditioner with Mercator Ikuü?

The Mercator Ikuü IR universal remote acts as a universal remote for IR devices such as split-system air conditioners. This means that the Mercator Ikuü app can control any of the remote functions you would normally use.

How can I control my existing TV with Mercator Ikuü?

Single adaptors can be used to turn non-smart products on and off, but since appliances such as TVs often have a ‘standby’ mode, this won’t always work. The Mercator Ikuü IR universal remote acts as a universal remote for IR devices such as TVs, stereos and Blu-ray players. This means that the Mercator Ikuü app can control any of the remote functions you would normally use.

I have lots of Mercator Ikuü downlights. How can I control them together?

You can group similar products (such as downlights) for simultaneous control of all products in that group. Click here for more information on grouping Mercator Ikuü products.

How can I make sure Mercator Ikuü products are safe from hacking?

The Mercator Ikuü cloud is protected from access by unauthorised sources via encryption and authentication protocols. It is important that you protect access to your products by ensuring you don’t share your home Wi-Fi network details or your Mercator Ikuü account details. We recommend using a unique password for Mercator Ikuü, one you haven’t used for another type of online login.  Contact our customer service team if you have any questions about how your products and data are secured.

Is Mercator Ikuü compatible with IFTTT?

At this stage, Mercator Ikuü is not compatible with IFTTT. You can create automations to make a Mercator Ikuü product, such as a sensor or camera, trigger other Mercator Ikuü product actions.

How long does it take to pair a product?

Each product typically takes a few minutes to pair. You can batch-pair products to help speed up the process. Click here to learn more.

Can you pair multiple products at once?

Yes, both Wi-Fi and Zigbee Mercator Ikuü products can be batch paired

Are there software/firmware updates and how do these affect the product? Are there additional costs involved?

We are continually developing our system in terms of hardware specifications, app functionality and product firmware. App and firmware updates are released periodically (with no additional cost) to ensure that security, stability and product features remain up to date. Users will be prompted via the Mercator Ikuü app when an update is available.

What is the warranty on Mercator Ikuü products?

Mercator Ikuü products typically offer a 3-year warranty (in-home warranty for hard-wired products), unless marked otherwise. Refer to the data sheet or product packaging for information on individual product warranties.

If the Wi-Fi is disconnected, do all the products need to be reprogrammed again?

No, once the Wi-Fi is restored the system won’t require reprogramming and the products won’t need to be re-paired. You only need to re-pair or re-program when the Wi-Fi network name or password is changed.

Is Mercator Ikuü compatible with voice control?

The Mercator Ikuü app is compatible with voice control via Google Assistant and Amazon Alexa.

Can Mercator Ikuü product be controlled manually?

Many Mercator Ikuü products include a physical switch on the product, which means that you don’t need to use the app every time you want to control your products.

Can I use Mercator Ikuü on a PC or Mac?

At this stage, the Mercator Ikuü app is available for iOS or android devices only.

How far away can a Mercator Ikuü product be from the router whilst maintaining reliable performance? What about outdoor cameras?

Mercator Ikuü Wi-Fi products need to be within Wi-Fi range of your router. This range depends on your router strength and construction of your home. If you are concerned about the connection of a camera, consider one with an ethernet connection. Mercator also has a Wi-Fi extender which can enhance the connection for products that are further away from the router.

Mercator Ikuü Zigbee products connect to a hub, which means that they aren’t restricted by Wi-Fi range. Mercator Ikuü products marked with the Zigbee certified product logo can ‘mesh’ with other Zigbee products to help maintain a strong connection throughout your home.

How much standby power is consumed by Mercator Ikuü products?

Mercator Ikuü products have a smart module included inside the product which requires a small amount of power to remain connected to the app and react to voice control requests.

How long does it take to set up a Mercator Ikuü home automation system?

Pairing each product to the app takes only a few minutes per product. Creating ‘scenes’ or ‘automations’ typically take less than a minute for a basic setup, or a bit longer for a more involved configuration. Once these are done, you don’t need to repeat the process. Mercator Ikuü can be fully configured by the end user , and our customer service team is available for individual assistance.

Does my router support this?

Yes, Mercator Ikuü can run on any standard 2.4 GHz Wi-Fi network. Any router from your internet service provider will be able to support Mercator Ikuü. Our customer service team can provide networking advice to configure your system should any adjustments be required.

Can I control a smart globe using the switch on my lamp as well as the app?

The lamp needs to be turned on at the switch in order to control your smart globe via the app. If the globe is off while the lamp is physically switched on, it will only use a very small amount of power. If you don’t want to use to your phone to control your smart globes, you can also control them via voice control.

What happens if you change routers? (e.g. when upgrading to NBN)

If your Wi-Fi network name or password changes, you will need to re-pair your Mercator Ikuü Wi-Fi products. If you are using Mercator Ikuü Zigbee products you will only need to re-pair your hub. Click here for more information about what to do when you change routers.

What happens in a power failure?

Your products won’t be accessible during a power failure. When the power is returned, you may need to restart your router. However, often this won’t be necessary and when the power comes back on you can continue to use your products as previously. You won’t need to re-pair your products.

Can I use my mobile phone’s hotspot instead of a Wi-Fi router?

This is not recommended. You can pair a Mercator Ikuü Wi-Fi product to a hotspot, but the pairing won’t stay in place for an extended period of time.

Do I need to be connected to my home Wi-Fi to use my Mercator Ikuü products?

No. As long as your Mercator Ikuü products have internet connection (either directly from your home Wi-Fi router or via your Mercator Ikuü hub for Zigbee products) and your phone or tablet has internet connection (via either Wi-Fi or mobile data), you will be able to access and control your Mercator Ikuü products.

What is the difference between 2.4GHz and 5.0 GHz Wi-Fi? What does Mercator Ikuü need?

2.4 GHz and 5.0 GHz refer to the RF band a router uses to emit its Wi-Fi network. Routers in Australia are either 2.4 GHz only or ‘dual band’ [both 2.4GHz and 5.0 GHz networks]. Mercator Ikuü products can only connect to the 2.4GHz band. Click here for help on checking your specific router.

Can I pair Mercator Ikuü products to a Telstra smart modem?

Yes. Click here for more information on this.

My Mercator Ikuü Wi-Fi product is only working intermittently, what causes this?

First, check that the product hasn’t been turned off at the switch.

If this doesn’t resolve the issue, try moving the product closer to your router. If the intermittent performance stops, the previous location of the product may have been out of range. If the intermittent performance continues, your Wi-Fi router may have reached the maximum number of simultaneous connections. For a standard router, the maximum is typically around 30 units. If the problem persists, contact our customer service team for further troubleshooting.

What is the difference between an app update and a firmware update?

The app update refers to the software in app itself, which allows you to control your Mercator Ikuü products. The firmware is the software that sits in your Mercator Ikuü product. Both need to be updated from time to time to ensure you can access the latest features of Mercator Ikuü.

How often will app updates be released?

Mercator Ikuü typically has multiple app updates throughout the year, to ensure that the security and functionality of the system continually evolves. You can check for updates in the iOS or Google Play stores.

Can I use Mercator Ikuü on multiple phones/tablets?

Yes, you can! Refer to our sharing section

How many devices can I control within the app?

Each location can have up to 120 devices paired to it, and each account can connect to multiple locations.

How do I reset my password?

Log out of the Mercator Ikuü app by tapping ≡ > Settings > Log Out. Then tap Log In With Existing Account > Forgot Password, and follow the prompts. You’ll need to enter the verification code (which will be sent to your email address) as well as your new password.

I tried to create a Mercator Ikuü account, but I didn’t receive a verification code in my email inbox. What do I do?

Check that the email address has been entered correctly, and that the verification email isn’t in your spam/junk folder. If you haven’t received the verification code within 5 minutes try again being careful to enter the email address correctly. You can also use a google account or apple itunes account [iOS only].

Can I pair a product to a new account if it has already been paired to a different Mercator Ikuü account?

Yes, but products can only be paired to one account at a time. To pair a product to a new account, put the product into pairing mode again and re-pair it to the new account.

Note: Security products need to be manually removed from the old account before re-pairing to the new account. To do this, open the product in the app and tap ≡ > Remove Device. The product can be offline when you do this.

Does it matter how close my product, phone and hub/router are when pairing?

Mercator Ikuü product needs to be within range of your router (Wi-Fi products) or hub (Zigbee products). Your phone should be in the same room as the product during the pairing process. If you are pairing a Mercator Ikuü Wi-Fi product, your phone should be connected to the same Wi-Fi network that the Mercator Ikuü product will connect to during the pairing process.

Note: Both routers and hubs have a maximum number of products that can be connected simultaneously. The number of products that can connect to your router will depend on the individual router. The Mercator Ikuü Home Hub can connect up to 50 products, and the Pro Hub can connect up to 200 products.

Can Mercator Ikuü Wi-Fi and Zigbee products function together in a scene or automation?

Yes, they can! It doesn’t matter if a product is Zigbee or Wi-Fi, all Mercator Ikuü products work together and appear in the app together.

Can Mercator Ikuü Wi-Fi and Zigbee products appear in the app side-by-side?

Yes, they can! It doesn’t matter if a product is Zigbee or Wi-Fi, all Mercator Ikuü products work together and appear in the app together.

What is the minimum software requirement for the Mercator Ikuü app?

A mobile phone or tablet that uses either iOS 10.0 or higher or Android 4.4 or higher.

What do I do if my Mercator Ikuü product won’t pair?

Visit our pairing section to get troubleshooting advice specific to your product, or contact our customer service team.

Will my router support Mercator Ikuü products?

You will need a 2.4GHz WiFi router connected to the internet. Most ISPs provide a suitable router with their standard plans. If you are unsure, check the specifications of the router or contact our customer care team.

Can Mercator Ikuü products be used for retrofitting?

Yes. Mercator Ikuü light switches, for example, have neutral and non-neutral options available to assist with retrofitting.