Can I pair a product to a new account if it has already been paired to a different Mercator Ikuü account?
Yes, but products can only be paired to one account at a time. To pair a product to a new account, put the product into pairing mode again and re-pair it to the new account.
Note: Security products need to be manually removed from the old account before re-pairing to the new account. To do this, open the product in the app and tap ≡ > Remove Device. The product can be offline when you do this.