Mercator Ikuü product needs to be within range of your router (Wi-Fi products) or hub (Zigbee products). Your phone should be in the same room as the product during the pairing process. If you are pairing a Mercator Ikuü Wi-Fi product, your phone should be connected to the same Wi-Fi network that the Mercator Ikuü product will connect to during the pairing process.
Note: Both routers and hubs have a maximum number of products that can be connected simultaneously. The number of products that can connect to your router will depend on the individual router. The Mercator Ikuü Home Hub can connect up to 50 products, and the Pro Hub can connect up to 200 products.