At this stage, Mercator Ikuü is not compatible with IFTTT. You can create automations to make a Mercator Ikuü product, such as a sensor or camera, trigger other Mercator Ikuü product actions.
Each product typically takes a few minutes to pair. You can batch-pair products to help speed up the process. Click here to learn more.
Yes, both Wi-Fi and Zigbee Mercator Ikuü products can be batch paired
We are continually developing our system in terms of hardware specifications, app functionality and product firmware. App and firmware updates are released periodically (with no additional cost) to ensure that security, stability and product features remain up to date. Users will be prompted via the Mercator Ikuü app when an update is available.
Mercator Ikuü products typically offer a 3-year warranty (in-home warranty for hard-wired products), unless marked otherwise. Refer to the data sheet or product packaging for information on individual product warranties.
No, once the Wi-Fi is restored the system won’t require reprogramming and the products won’t need to be re-paired. You only need to re-pair or re-program when the Wi-Fi network name or password is changed.
The Mercator Ikuü app is compatible with voice control via Google Assistant and Amazon Alexa.
Many Mercator Ikuü products include a physical switch on the product, which means that you don’t need to use the app every time you want to control your products.
At this stage, the Mercator Ikuü app is available for iOS or android devices only.
Mercator Ikuü Wi-Fi products need to be within Wi-Fi range of your router. This range depends on your router strength and construction of your home. If you are concerned about the connection of a camera, consider one with an ethernet connection. Mercator also has a Wi-Fi extender which can enhance the connection for products that […]
Mercator Ikuü products have a smart module included inside the product which requires a small amount of power to remain connected to the app and react to voice control requests.
Pairing each product to the app takes only a few minutes per product. Creating ‘scenes’ or ‘automations’ typically take less than a minute for a basic setup, or a bit longer for a more involved configuration. Once these are done, you don’t need to repeat the process. Mercator Ikuü can be fully configured by the end […]
Yes, Mercator Ikuü can run on any standard 2.4 GHz Wi-Fi network. Any router from your internet service provider will be able to support Mercator Ikuü. Our customer service team can provide networking advice to configure your system should any adjustments be required.
The lamp needs to be turned on at the switch in order to control your smart globe via the app. If the globe is off while the lamp is physically switched on, it will only use a very small amount of power. If you don’t want to use to your phone to control your smart […]
If your Wi-Fi network name or password changes, you will need to re-pair your Mercator Ikuü Wi-Fi products. If you are using Mercator Ikuü Zigbee products you will only need to re-pair your hub. Click here for more information about what to do when you change routers.
Your products won’t be accessible during a power failure. When the power is returned, you may need to restart your router. However, often this won’t be necessary and when the power comes back on you can continue to use your products as previously. You won’t need to re-pair your products.
This is not recommended. You can pair a Mercator Ikuü Wi-Fi product to a hotspot, but the pairing won’t stay in place for an extended period of time.
No. As long as your Mercator Ikuü products have internet connection (either directly from your home Wi-Fi router or via your Mercator Ikuü hub for Zigbee products) and your phone or tablet has internet connection (via either Wi-Fi or mobile data), you will be able to access and control your Mercator Ikuü products.