We don’t recommend this. When the smart switch is off, the smart globe won’t have power, which means it can’t be controlled by the app. This means that you would need to turn the switch on before being able to control your light via the Mercator Ikuü app.
No. The Mercator Ikuü app is a free download and there are no subscription costs.
You can group similar products (such as downlights) for simultaneous control of all products in that group. Click here for more information on grouping Mercator Ikuü products.
The Mercator Ikuü cloud is protected from access by unauthorised sources via encryption and authentication protocols. It is important that you protect access to your products by ensuring you don’t share your home Wi-Fi network details or your Mercator Ikuü account details. We recommend using a unique password for Mercator Ikuü, one you haven’t used […]
Each product typically takes a few minutes to pair. You can batch-pair products to help speed up the process. Click here to learn more.
Yes, both Wi-Fi and Zigbee Mercator Ikuü products can be batch paired
We are continually developing our system in terms of hardware specifications, app functionality and product firmware. App and firmware updates are released periodically (with no additional cost) to ensure that security, stability and product features remain up to date. Users will be prompted via the Mercator Ikuü app when an update is available.
Mercator Ikuü products typically offer a 3-year warranty (in-home warranty for hard-wired products), unless marked otherwise. Refer to the data sheet or product packaging for information on individual product warranties.
No, once the Wi-Fi is restored the system won’t require reprogramming and the products won’t need to be re-paired. You only need to re-pair or re-program when the Wi-Fi network name or password is changed.
The Mercator Ikuü app is compatible with voice control via Google Assistant and Amazon Alexa.
Many Mercator Ikuü products include a physical switch on the product, which means that you don’t need to use the app every time you want to control your products.
At this stage, the Mercator Ikuü app is available for iOS or android devices only.
Mercator Ikuü Wi-Fi products need to be within Wi-Fi range of your router. This range depends on your router strength and construction of your home. If you are concerned about the connection of a camera, consider one with an ethernet connection. Mercator also has a Wi-Fi extender which can enhance the connection for products that […]
Pairing each product to the app takes only a few minutes per product. Creating ‘scenes’ or ‘automations’ typically take less than a minute for a basic setup, or a bit longer for a more involved configuration. Once these are done, you don’t need to repeat the process. Mercator Ikuü can be fully configured by the end […]
Yes – Mercator Ikuü face plates will fit a standard powerpoint cut-out. You can use standard plaster clips and readily available mounting accessories. The wiring accessory range also come packaged with a cut-out template included. This is a great inclusion to give to tilers or other trades if they are performing the cut-out in specialty […]
Our system is designed so that you can commission and then leave. Click here for information on the handover process. If you want more involvement in the setup process, our customer care team will be able to point you in the right direction for resources that will allow you to provide additional services to your […]
You will need a 2.4GHz WiFi router connected to the internet. Most ISPs provide a suitable router with their standard plans. If you are unsure, check the specifications of the router or contact our customer care team.
No, rough-in the same as you would for equivalent non-smart products. The only time rough-in needs to be adjusted is when configuring multi-way switching. Click here to learn more about multi-way switching with Mercator Ikuü. Depending on your product selection, less wiring may be needed.