2.4 GHz and 5.0 GHz refer to the RF band a router uses to emit its Wi-Fi network. Routers in Australia are either 2.4 GHz only or ‘dual band’ [both 2.4GHz and 5.0 GHz networks]. Mercator Ikuü products can only connect to the 2.4GHz band. Click here for help on checking your specific router.
Yes. Click here for more information on this.
First, check that the product hasn’t been turned off at the switch. If this doesn’t resolve the issue, try moving the product closer to your router. If the intermittent performance stops, the previous location of the product may have been out of range. If the intermittent performance continues, your Wi-Fi router may have reached the […]
The app update refers to the software in app itself, which allows you to control your Mercator Ikuü products. The firmware is the software that sits in your Mercator Ikuü product. Both need to be updated from time to time to ensure you can access the latest features of Mercator Ikuü.
Mercator Ikuü typically has multiple app updates throughout the year, to ensure that the security and functionality of the system continually evolves. You can check for updates in the iOS or Google Play stores.
Yes, you can! Refer to our sharing section
Each location can have up to 120 devices paired to it, and each account can connect to multiple locations.
Log out of the Mercator Ikuü app by tapping ≡ > Settings > Log Out. Then tap Log In With Existing Account > Forgot Password, and follow the prompts. You’ll need to enter the verification code (which will be sent to your email address) as well as your new password.
Check that the email address has been entered correctly, and that the verification email isn’t in your spam/junk folder. If you haven’t received the verification code within 5 minutes try again being careful to enter the email address correctly. You can also use a google account or apple itunes account [iOS only].
Yes, but products can only be paired to one account at a time. To pair a product to a new account, put the product into pairing mode again and re-pair it to the new account. Note: Security products need to be manually removed from the old account before re-pairing to the new account. To do […]
Mercator Ikuü product needs to be within range of your router (Wi-Fi products) or hub (Zigbee products). Your phone should be in the same room as the product during the pairing process. If you are pairing a Mercator Ikuü Wi-Fi product, your phone should be connected to the same Wi-Fi network that the Mercator Ikuü […]
Yes, they can! It doesn’t matter if a product is Zigbee or Wi-Fi, all Mercator Ikuü products work together and appear in the app together.
Yes, they can! It doesn’t matter if a product is Zigbee or Wi-Fi, all Mercator Ikuü products work together and appear in the app together.
A mobile phone or tablet that uses either iOS 10.0 or higher or Android 4.4 or higher.
Visit our pairing section to get troubleshooting advice specific to your product, or contact our customer service team.
Mercator Ikuü cameras are the perfect way to keep an eye on your home no matter where you are. The broad range is designed to accommodate different rooms and purposes, and each camera has a variety of great features, such as: View Live Footage: View your home in real time. This is perfect for keeping […]
Looking to reduce your energy costs? Mercator Ikuü can help, with a wide range of products that allow you to monitor and manage your power use. The Mercator Ikuü power point range includes built-in power monitoring for each wall plate, allowing you to track energy use in real time and create a usage history. This […]
With a pre-set command, Amazon Alexa can automatically perform multiple actions, such as checking the weather and turning on music. Mercator Ikuü products and scenes can be included in these routines, which can be configured using the Amazon Alexa app (). To create an Alexa routine using Mercator Ikuü products and scenes, your Mercator Ikuü […]
